Each Solae piece is made in India with care, in small quantities. Because our pieces are made rather than picked off a shelf, please allow for production time in addition to transit.
Shipping is free on all orders across India.
1. Processing and dispatch
Orders are confirmed by email once placed. Production begins shortly after confirmation. Customised pieces begin production only once your specification and measurements have been confirmed with us.
2. Delivery timeline
Delivery: 10–15 days from order confirmation, covering both production and transit. Customised pieces may take a little longer depending on the alteration requested; we will tell you the expected timeline when we confirm your specification.
Timelines are working estimates and may extend during festive periods, sale periods or where courier networks are disrupted.
3. Where we ship
We currently ship across India. For enquiries about delivery outside India, please write to dronika@solaebydronika.com before ordering.
4. Shipping charges
We do not charge for shipping. Delivery is free on every order within India, with no minimum order value and no hidden charges added at any stage.
5. Tracking your order
Once your order is dispatched, we share tracking details by email. If you have not received tracking information within the expected window, write to dronika@solaebydronika.com with your order number.
6. Delivery address
Please ensure your shipping address and phone number are complete and accurate at checkout. We are unable to change the delivery address once a parcel has been dispatched. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address.
7. Failed and returned deliveries
Couriers ordinarily make multiple delivery attempts. If a parcel is returned to us because it could not be delivered — for example an incorrect address, a repeatedly unreachable phone number, or refusal to accept — we will contact you to arrange redelivery. Redelivery charges may apply.
8. Receiving your order
We strongly recommend recording an unboxing video. It is the simplest way to resolve any claim of damage in transit or a missing item, and it helps us help you quickly.
9. Questions
- Email: dronika@solaebydronika.com
- Phone: +91 92434 79997
- Address: 14, Silver Mansion, Bypass Road Phase 1, Silver Springs, Indore, Madhya Pradesh 452020, India