Every Solae piece is made in India in small quantities, and many are produced to your specifications. Because nothing is made until you order it, please read this policy carefully before buying.
1. We exchange rather than refund
If a piece is not right for you, we offer an exchange — for a different size, or for another piece of equal value. We do not offer refunds for change of mind.
This is the one exception, and it is not negotiable on our side: if a piece arrives damaged, defective, or is not what you ordered, you are entitled to a full refund, and we will give you one. See section 5.
2. Every request starts with an email
All exchanges and cancellations are handled by email. There is no self-service portal on this website, and no request is registered until you have written to us and we have replied.
Write to dronika@solaebydronika.com with:
- Your order number
- What you would like — an exchange, or to cancel
- The reason, and clear photographs if the piece is damaged, defective or incorrect
We acknowledge every email within 48 hours and confirm in writing whether your request is accepted, with the next steps. Please do not ship anything back before you receive that written confirmation — unauthorised returns cannot be tracked or accepted.
3. Requesting an exchange
Email us within 7 days of delivery. The piece must be:
- Unworn, unwashed and unaltered
- In its original condition with all tags and embellishments intact
- In its original packaging
Pieces showing signs of wear, stains, perfume, deodorant or damage to embellishment cannot be exchanged.
Exchanges are subject to availability, and one exchange is permitted per order. If the piece you want costs more, we will send a payment link for the difference; if it costs less, the balance is held as store credit.
4. Cancelling an order
You may cancel a standard (non-customised) order within 24 hours of placing it, provided production has not begun — in that case you receive a full refund. Email us with your order number. Once a piece has entered production or been dispatched, it can no longer be cancelled.
Customised and made-to-order pieces cannot be cancelled once the specification is confirmed, as work begins immediately and the piece cannot be resold.
5. Damaged, defective or incorrect items
Email us within 48 hours of delivery with your order number and clear photographs. An unboxing video is extremely helpful and strongly recommended for any claim of transit damage.
Where a piece is genuinely damaged, defective or not what you ordered, you may choose a replacement, a repair, or a full refund — at no cost to you, including return shipping. Refunds are processed within 7–10 business days to your original payment method. This right applies regardless of anything else in this policy.
6. Customised and made-to-order pieces
Any piece altered or produced to your requirements — changes to length, fit, colour or measurements — is bespoke. These pieces are not eligible for exchange, cancellation or refund, except where they arrive damaged, defective or incorrect. Please confirm your measurements and specification carefully before approving a customisation.
7. What is not a defect
Our pieces carry hand-applied embellishment. Slight variations in placement are a natural part of the making process and give each piece its character — they are not defects and are not grounds for exchange. Colours may also appear slightly different on your screen than in person, and this is not a defect.
8. Shipping costs on exchanges
We deliver free of charge across India. The cost of sending a piece back to us for exchange is borne by you; we cover the cost of shipping the replacement out. Where the item was damaged, defective or incorrect, we bear the full cost in both directions.
9. Grievance redressal
- Grievance Officer: Dronika, Founder
- Email: dronika@solaebydronika.com
- Phone: +91 92434 79997
- Address: 14, Silver Mansion, Bypass Road Phase 1, Silver Springs, Indore, Madhya Pradesh 452020, India
In line with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every complaint within 48 hours and aim to resolve it within one month.